The City of Key West Building Department consists of four divisions: Permitting, Plan Review, Inspections, and Floodplain Management. All divisions are committed to protecting the health, safety and welfare of our community. We continually strive to provide fair and equitable services to our customers through continued education and interpretation of Building Codes and Ordinances.
The entire staff serves as representatives of the Department and provides a variety of information to the public pertaining to building procedures, licensing requirements, zoning issues and code compliance.
Walk-in business is allowed. Temperature screening will be taken upon entry of City Hall, Wearing a mask is required while conducting business at City Hall.
Call only payment online phone line to submit payments at 305-809-3738.
Electronic Permit Application Submissions
Walk-in applications are temporarily suspended and we will be taking online electronic permit submissions only. The building is closed, but staff will still be working remotely.
Electronic submissions are now required and is the only means to submit permit applications. In-person meetings are being deferred to telephone calls or digital conferences.
Hardcopy plans are no longer required, so long as they have been signed and stamped by a licensed design professional and those stamps are visible. Digital flood certificates will be accepted if they are sent directly to the City from the Surveyor and the seal is visible.
Prior to entering your first online application, please search for the step-by-step instructions on the eTRAKiT portal listed in the Permit Instructions section on this page.
New Electronic Permit Application Process:
- Submit Building Permit Applications using the City’s eTraKiT website.
- Ignore the fee amounts; the Permit Tech’s will apply the appropriate fees upon their review.
- Do not submit sensitive credit card info via e-mail. (We’ll call you later for the credit card information).
Steps for Attaching Files
To expedite processing, it’s essential the file names describe their contents.
- "Elevation Certificate.pdf" or "Building Height Certificate.pdf" or "Flood Certificates.pdf"
- Plans or Revised Plans
- Property Card
Do not alter file extensions (PDF) This can render the file unusable. If the intake staff has to open and review each attachment to determine what it is, this will delay processing of your applications.
Applications Under Review
All updates are now required to be submitted online. Additional submissions may be directly attached online to applications via the existing eTRAKIT system.
However, presently the system doesn’t notify us when you’ve added a new attachment. Please E-mail to let us know that you’ve uploaded new documents.
When sending an email to use, in subject line state "Permit #" "Address." In the email message, please include descriptions of the added files. Be sure to include the recently revised Additional Information/Clarification Form
Name your attachments appropriately. It will gets your attachments processed/reviewed faster. Some examples are:
- Property Card.pdf
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