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1. How does the BOB program benefit customers?

The program makes travel via bus routes more widely accessible to customers and potential customers who do not live work close to a bus route. It also enables recreational travelers to take the bus to some of the most desirable bike riding locations in the city.

2. How much does it cost a customer to bring their bike on the bus?

Nothing! It’s free! Customers pay the regular fare but there is no additional charge for bringing a bike.

3. Is there an age requirement for using the bike rack?

No, as long as the riders can independently put the bike on the rack, they may use the system. Children and persons unable to lift their bikes must be accompanied by another rider capable of lifting the bikes.

4. Are bus operators required to assist the customer?

Bus operators are required to observe the customer loading the bike and note that the customer has secured the bike properly. Bus operators will not be required to physically assist the customer. On occasion, they may be asked to answer questions regarding the program and the racks.

5. How many bikes will a rack carry?

Two or three bikes can be carried on the rack at any one time. Only 16-inch wheel bikes or larger, with a single seat and two wheels can be carried. Bikes with a permanent pannier or child carrier are too heavy and bulky for the racks. Key West Department of Transportation (KWDoT) bike racks will not accommodate electric bikes, mopeds, gas powered motor bikes of any kind, or tandem bicycles.

6. Can a customer lock a bike on the rack?

No. A customer cannot lock a bike on the rack.

7. Can bikes be loaded from either side of the bike rack?

It is possible to load bikes from either side, but to be safe, bikes should only be loaded from the curbside. Passengers should never stand in or near oncoming traffic.

8. Is there an order to how bikes should be loaded?

Bikes are to be loaded into the inside slot first, if vacant. 

9. If for any reason the bus operator suspects the bike isn't fitting into the rack properly, what should she/he do?

The bus operator should get off the bus and make sure the bike is secured properly before proceeding.

10. If there is an accident involving the bus and the bike rack, what action should the bus operator take?

The bus operator should contact Dispatch immediately. They should collect pertinent information about the bike and the bike owner including: 

• Address
• Color of the Bike
• Make
• Name
• Phone Number
• The Serial Number

This information must be included in the written report filed with Safety and Training.

11. If a bike is left on a bus, how can a customer claim it?

The customer should contact the Key West Department of Transportation’s (KWDoT) Lost and Found by calling 305-809-3910.