FAQs • Key West, FL • CivicEngage

What should I NOT use this system for?: Issues threatening public safety or things needing immediate attention (like downed wires, tree limbs, or needles), should be reported directly to the Key West Police Non-Emergency Line at 305-809-1111. Things that require long-term planning, a larger discussion, a community process, or involve multiple departments or non-City entities should be directed to the appropriate department by phone call or email as these issues are not easily "fixable" in the same way a pothole, streetlight, etc. are.

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Key West Connect powered by SeeClickFix

1. What is Key West Connect by SeeClickFix?: It is a tool for letting the City know what you think should be fixed
You can take and upload pictures of the problem you see
Requests are located using a point on a map
The City can respond to you or ask additional questions.

2. What can I expect from using this system?: Key West Connect, powered by SeeClickFix, is an easy way for residents to report concerns directly to the City and have department staff follow up to resolve the issues. Please use a detailed address, description, and photo (if possible) to give as much information to City staff so they can investigate and determine the best way to address your concerns. You are encouraged to enter your email address on reports in order to get automated updates on the status of your issue as City staff work to resolve it. This system is best suited to respond to service requests like potholes, street lights, etc. that can be assigned to staff and addressed in a timely manner. Issues requiring immediate attention or those dealing with public safety should be reported directly to the police at 305-809-1111 as this system is not monitored 24/7.

3. What problems or issues does Key West Connect solve and how does it benefit Citizens?: Key West Connect by SeeClickFix is an additional resource for community members to report infrastructure issues. Using the app is an efficient way to raise awareness within the City without having to make a phone call. The app streamlines the process of submitting a photo, description of the issue and location; also, Key West Connect allows you to track the status of reported issues.

5. What should I NOT use this system for?: Issues threatening public safety or things needing immediate attention (like downed wires, tree limbs, or needles), should be reported directly to the Key West Police Non-Emergency Line at 305-809-1111. Things that require long-term planning, a larger discussion, a community process, or involve multiple departments or non-City entities should be directed to the appropriate department by phone call or email as these issues are not easily "fixable" in the same way a pothole, streetlight, etc. are.

6. What types of things should I report using this system?: This system is best suited to respond to service requests like potholes, street lights, etc. that can be assigned to staff and addressed in a timely manner. Start a report with the address of the issue and you will then see a drop-down menu with all of the possible categories of issues you can report using this system. Issues threatening public safety or requiring immediate attention should always be reported directly to the Key West Police Non-Emergency Line at 305-809-1111.

7. Will I receive updates on my request?: You will automatically receive updates on your request if you create a free Key West Connect by SeeClickFix account.

8. What if I submitted a request but haven't received a response?: The City receives many requests per day, and departments do their best to response in a timely manner. If you submitted a request and it hasn't been resolved , please be patient as staff is processing requests in the order that they come in.

9. Is there a cost to users?: There is no cost to the user to use Key West Connect by SeeClickFix. The app is free for download and the browser version is also free.