Key West Connect

Welcome!  The City's Key West Connect app (powered by SeeClickFix) helps residents reach the City online or via their smartphone or tablet to request services or help fix issues.  Please be advised the type of services or getting help on issues is for non-emergency issues only. 

Choose a category below by clicking the button for the request you'd like to submit, then follow the directions to enter the location of the issue, add an image (if you have one), type in the description, follow the prompts, and submit!  As this system is not monitored 24/7, issues related to public safety or those requiring immediate attention (electric wires down in the street or tree limbs down preventing traffic flow) should be reported directly to the Key West Police Non-Emergency Line at 305-809-1111.

Thank you for helping to improve the City of Key West.

Key West Connect Banner

Submit a Request 

Instructions on reporting an issue:

  1. Select a service request Category from the menu choices below that best match your issue.
  2. Type in the address/location of the service request or drag the map marker to the location of your issue.
  3. Click Confirm Location.
  4. Attach an Image if possible and click Next Step.
  5. Add a detailed description and Confirm Details.
  6. Choose Submit as yourself, Hide your Identity or Submit as a guest if applicable.
  7. Submit your request. 

Trash, Recycling, Yard Waste, Storm Drain & Street Gutter

Trash Can




Bicycles & Bicycle Racks

Black profile of one woman and one man crossing the street
Profile of black bicycle parked in a bike rack

Parks & Beaches


Parks and Beaches



Black light post with no light bulb
Black lamp post with three signs one pointing left, two pointing right

Code Compliance


Image of building outline with non-specific flag on roof
Election box with a piece of paper inserted into the top
App Store
Google play

From your Apple device, download the app in the App store or click the logo above. You also can search in the app store for "Key West Connect."

From your Android device, download the app in the Google Play store, or click the logo above. You also can search the Google Play store for "Key West Connect."

See how easy it is to use the Key West Connect App!