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1. How does the BOB program benefit customers?
2. How much does it cost a customer to bring their bike on the bus?
3. Is there an age requirement for using the bike rack?
4. Are bus operators required to assist the customer?
5. How many bikes will a rack carry?
6. Can a customer lock a bike on the rack?
7. Can bikes be loaded from either side of the bike rack?
8. Is there an order to how bikes should be loaded?
9. If for any reason the bus operator suspects the bike isn't fitting into the rack properly, what should she/he do?
10. If there is an accident involving the bus and the bike rack, what action should the bus operator take?
11. If a bike is left on a bus, how can a customer claim it?

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1. Where is the Building Department located?
2. What are the Building Department's business hours?
3. Why do I need a Building Permit?
4. What types of work need a Building Permit?
5. How do I get a building permit?
6. What are the requirements for owner builders?
7. What is a Demolition Permit?
8. How do I get an electrical permit?
9. Why do I need a Mechanical Permit?
10. How do I get a Mechanical Permit?
11. Why do I need a Plumbing Permit ?
12. How do I get a Plumbing Permit?
13. What is an inspection?
14. When is a Certificate of Occupancy (C.O.) required?
15. When is a Certificate of Occupancy (C.O.) issued?

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1. Will the exemption allow me to build a taller building?
2. How high can I elevate my building?
3. Why the extra four-feet above Base Flood Elevation (BFE)?
4. Can I raise my building so the first floor is higher than four feet above the flood level.
5. The referendum said buildings could be as tall as 40-feet, so why can't I build a 40-foot building?
6. Where is the building measured from?
7. Why is the building height exception so confusing?

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1. How do I get a mobile vendor license?
2. What about selling or performing at Mallory Square during the sunset celebration?
3. What is required for having a retail business or food service business on private property?
4. What if I just want to set up a booth or cart on private property?
5. Am I allowed to have a business from my home?
6. What type of license do I need for contracting?
7. Can I come to Key West and buy a building and convert it to a guesthouse or bed and breakfast?
8. Can I come to Key West and start up a transportation business?
9. What other licenses and or fees do I need to pay to start a business in Key West?
10. Where are you located and what are your hours?

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1. What are the permitted days and hours for construction work?
2. What should I do if I have an complaint to report after City Hall is closed?
3. May I store my boat, trailer or RV on the City street?
4. What can I do if my landlord is not maintaining the interior of my dwelling?

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1. What is CERT?
2. What does the CERT do?
3. Why have a CERT in our community?
4. How does CERT benefit the community?
5. What part do the CERT team members play?
6. Where do we find team members?
7. How will members of the team be trained?
8. Is it practical to train people just for disasters?
9. Do they really work as a team?
10. How are teams formed?
11. How do I sign-up for training or get more information?

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1. Which application do I need?

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1. What is a Right-Of-Way? Why do I need a permit?
2. Who is working on our streets?
3. Do you coordinate the work?
4. Which roads are the County's and the State's responsibility?
5. Who do I call with storm drain problems, comments, or questions?
6. Why do street drains flood every time it rains?
7. My neighbor directs storm run-off to my property. What can I do?
8. When will the City come to clean out the plugged street drain?
9. There is a storm drainage assessment on my property tax statement. If there is no inlet on my street, why do I pay this fee?
10. Why did I get a Sidewalk Repair Notice?
11. What is a sidewalk hazard?
12. How do I get sidewalk repairs made?
13. Does a property owner need a permit to complete sidewalk repairs?
14. How does the City determine where curb ramps will be installed?
15. Where can contractors get information to bid on city sidewalk repair work?
16. How do I get permission to plant or remove a street tree?
17. Do I need a permit to put a dumpster in front of my house or business?

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1. My condo building is located within a flood zone. Yet my unit is on the seventh floor, well above the flood level. Clearly, my unit will never flood, so why do I need to carry flood insurance?
2. How to I find a Flood Insurance agent or how do I buy a flood insurance policy?
3. Is there a grace period when moving from X-zone to A (or some other zone)?
4. What advice is available regarding obtaining a policy before the effective date and a 1-year timeline?
5. How and when will a flood risk increase impact my bills?
6. If I'm in a high-risk flood zone and my Base Flood Elevation goes up in the new maps, what's the impact on my premium? How fast are new premiums reflected on the policy?
7. Where can we find general LiMWA (the new type of flood zones known as Coastal A Zones) information?

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1. I'd like to build an addition to my home that has a historic exemption. Would the addition be exempt as well?
2. My building enjoys a historic exemption or is located in the historic district. I'm not required to elevate it, but I want to. Is this permitted?

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1. What projects need HARC Commission review?
2. What is a Certificate of Appropriateness (COA)?
3. When is a Certificate of Appropriateness required?
4. What's the difference between Contributing and Noncontributing?
5. What does “Historic” mean?
6. I want to install something on my property that is not publicly visible. Do I need HARC?
7. Can I replace my windows?
8. Can I replace my metal shingles with v-crimp?
9. Can you elevate structures in the Historic District?
10. Can I build an addition onto my house?
11. Can I install solar panels?
12. Does HARC have jurisdiction of interiors?
13. Is Key West a Certified Local Government? What is a Certified Local Government?
14. I need to repoint my historic masonry or brick building. What is required?
15. Where do I get a plaque or star or marker?

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1. What's on Key West City TV?
2. What's on when there's no meeting playing?
3. Can I watch a meeting I missed?
4. Can I get a copy of a meeting?
5. Where can I go with other Key West City TV questions?

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1. Where can I get a bus schedule?
2. Are pets allowed on the bus?
3. Where is the bus stop for the Park N Ride (Old Town Garage)?

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1. Is there a fee for a LOMA?
2. I have an old Elevation Certificate. Can I use this to obtain a LOMA?
3. Is there an easy way to tell if my property qualifies for a LOMA?
4. Do Elevation Certificates expire?
5. There are multiple buildings on my lot, do I need an Elevation Certificate for each building?
6. If I get a LOMA, do I still need to carry flood insurance?
7. Can I submit my LOMA Application directly to Federal Emergency Management Agency (FEMA) online?
8. I received a notice that my building may be eligible for a LOMA, but it's already in a less-expensive flood zone, so why did I get this notice?
9. How long does it take Federal Emergency Management Agency (FEMA) to process a LOMA application?

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1. What requirements are there for residential rentals?
2. How can I confirm the validity of vacation rentals?
3. What licenses and permits are capped, and what does this mean?
4. Can performers operate at Mallory Square?
5. What types of licenses also require a State of Florida license?
6. What are the Name Registration requirements?
7. Who should apply for a business tax receipt?
8. What restrictions exist for home businesses?

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1. When do leagues begin and when are their registrations held?
2. What are the availability of parks with times and dates for special events?
3. Do we have City Campgrounds? What are the phone numbers to local campgrounds?
4. What summer programs do we offer the youth of the Community?

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1. Where can I see a copy of the City Commission Agenda?
2. When and where are City Commission Meetings held?
3. How many members are on the City Commission?

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1. Where can I park with the Residential Permit?
2. My street has some spaces marked "Residential" and some that are not marked. Can I park in the unmarked spaces with the Residential decal too?
3. What proof of eligibility do I need to bring to apply for the permit?
4. How much does the permit decal cost?
5. My car is registered in someone else’s name (for example: my parent’s or my wife’s or business) can I register it for the residential parking program?
6. My car is not registered in Florida, (or Driver’s License is from another state). Can I apply for the permit?
7. I lease my vehicle, can I get a residential decal?
8. My mailing address says Key West, but I live up the Keys, can I get a Residential Permit?
9. I bought a permit decal but am now moving out of town, can I get a refund?
10. I have a handicap placard or plate, do I need a residential decal?
11. If I have a Residential Parking Decal, do I have to move my vehicle every 3 days?
12. Can I purchase a Residential Parking Permit for my boat?
13. I have more than one vehicle, can I register them all?
14. I have a moped/scooter/motorcycle, do I need a decal?
15. I bought a Residential permit in June, is it valid until next June?

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1. Where can I find the City's Code of Ordinances and Land Development Regulations (LDRs)?
2. In what zoning district is my property located?
3. What can I do with my property?
4. Can I rent my property?
5. How can I rent my property transiently?
6. How many dwelling units are associated with my property?
7. Can I subdivide my property to create a new lot?
8. What is required to build an addition on my house?
9. Do I need a building permit or other permits to erect a fence, shed or other accessory structure?
10. Who do I contact if I believe unpermitted construction is occurring?
11. Do I need a permit to cut down a tree?
12. What are the sign regulations for my business?
13. Can I operate a business out of my house?
14. Who do I ask about building/construction occurring in my neighborhood?
15. When do I need a variance to the Land Development Regulations (LDRs)?

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1. What does Certified or Immediately Certifiable mean?
2. What if I am a certified police officer, deputy sheriff, or correctional officer in another state?
3. What if my career in the military was in corrections or law enforcement?

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1. What is a public record?
2. Can I request public documents over the telephone or by e-mail instead of going into a City of Key West office in person?
3. Do I have to disclose why I want to request public records?
4. How much can the City of Key West charge for public documents?
5. Does the City of Key West have to explain why it denies access to public records?
6. When does a document sent to the City of Key West become a public document?
7. Are public employee personnel records considered public records?
8. Can the City of Key West refuse to allow public records to be inspected or copied if requested to do so by the maker or sender of the documents?
9. Are arrest records public documents?
10. Is the City of Key West required to give out information from public records or produce public records in a particular form as requested by an individual?
11. What agency can prosecute violators?
12. What is the difference between the Sunshine Amendment and the Sunshine Law?

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1. Where are the Code Compliance Hearings Held?
2. How do I get a copy of the case file?
3. How do I request a meeting copy of the Code Compliance hearing?
4. I am not able to attend my scheduled Code hearing. What is my next course of action?
5. I have not received a call back from the Code Inspector. What is my next course of action?
6. Why did I get a Notice to Appear?
7. There is a code lien on my property. Who would I contact next?

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1. What is a Stormwater Utility?
2. How much is the service fee?
3. What are the problems with Stormwater?

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1. What is the 50% rule?
2. What's a "regulated flood zone?"
3. How is the market value of my building determined in connection with the 50% rule?
4. I believe my house is worth more than the Adjusted Property Appraiser's value, so my 50% threshold should be higher. How do I validate this?
5. How is the value of improvements determined?
6. Instead of elevating my home, can I dry floodproof it?
7. Does the 5-year rule reset with a change of ownership?
8. Instead of elevating my commercial building, can I dry floodproof it?
9. How high does my building need to be elevated?
10. My lot is above sea level, so how high on the lot must I raise my house?
11. An Elevation Certificate shows my first floor is only 1/4 inches below the required elevation. Isn't that close enough?
12. Do I need to elevate my building if I plan to substantially renovate it, but the elevation certificate shows that it's higher than the flood level, but lower than the building code requirement?
13. My building has been officially designated a Historically Contributing Structure. Am I still required to elevate it?
14. What are some examples of the ways in which structures can be substantially improved?
15. What is a Substantially Damaged Structure?
16. What the difference between Substantial Improvement and Substantial Damage?
17. In terms of the National Flood Insurance Program regulations, if a structure is determined to be substantially damaged, what must happen to that structure?
18. There are multiple buildings on one lot, that I want to build/renovate. Why am I being asked to file a building permit application for each one separately?
19. Do I need to elevate my building if I recently renovated my building to 49% of its market value, then a fire damaged a room and it's going to cost 1% of the value for repairs?
20. Does the building need to be elevated because a hurricane damaged the roof costing 10% value to repair after I renovated my home to 42%?
21. I have a shed (or garage) in the back yard, that I want to convert to a bedroom (or other living space). Does it have to be elevated?
22. The second floor of my building is well above the flood level. Are repairs to this portion of the building included in the Substantial Improvement calculations?
23. How high does a mobile home need to be elevated?
24. If a building's construction was permitted before the flood map date, but finished after that date, what rules apply?
25. Does solar equipment count toward the 50%?
26. What is the cost of residential additions?