Are bus operators required to assist the customer?

Bus operators are required to observe the customer loading the bike and note that the customer has secured the bike properly. Bus operators will not be required to physically assist the customer. On occasion, they may be asked to answer questions regarding the program and the racks.

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1. How does the BOB program benefit customers?
2. How much does it cost a customer to bring their bike on the bus?
3. Is there an age requirement for using the bike rack?
4. Are bus operators required to assist the customer?
5. How many bikes will a rack carry?
6. Can a customer lock a bike on the rack?
7. Can bikes be loaded from either side of the bike rack?
8. Is there an order to how bikes should be loaded?
9. If for any reason the bus operator suspects the bike isn't fitting into the rack properly, what should she/he do?
10. If there is an accident involving the bus and the bike rack, what action should the bus operator take?
11. If a bike is left on a bus, how can a customer claim it?